Return and Refund Policy

We are committed to ensure your satisfaction with any product you have ordered from forgedleder.com. Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms –

  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
  • If there is a manufacturing defect on the received product.
  • If the product is received in a damaged condition.

Return Process

A) CANCELLATION

As an organization, we believe in 100% customer satisfaction.

In case you wish to cancel an order due to any reason writes to us at forgedleder@gmail.com anytime before the delivery of the product.

B) BREAKAGES

In the case of breakage or any kind of in-transit damage, please send a picture of the product within 24 hours to our email forgedleder@gmail.com and the needful shall be done immediately.

C) WRONG PRODUCT RECEIVED

In the unlikely event that any product you have ordered is different from what you had ordered, you must immediately lodge a complaint with forgedleder on Chat support or its email forgedleder@gmail.com. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories) for refund or an exchange, within 24hrs from the date on which these goods are delivered. Our support shall get in touch with you to explain the return pickup process.

In case of returns excluding the above three reasons we will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows –

  • Rs. 0.00 – Rs. 498 – Rs. 75/-
  • Rs. 499 – Rs. 998 – Rs. 150/–
  • Rs.999 – Rs. 1999 – Rs. 250/-
  • Rs. 2000 and above – 12% of order value

In case of any query you can reach us at forgedleder@gmail.com

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by forgedleder  as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

Online Refund – 7 to 10 working days post refund initiation, depending on your bank partner

Please note, Tied Ribbons initiates the refund upon successful return pick up, and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a forgedleder warehouse. In case of any refund discrepancies forgedleder may at its sole discretion, request you to share with us a screenshot of your bank statement at forgedleder@gmail.com

regards,

TEAM forgedleder

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